Terms and conditions
Ethio Cycling Holidays is a company registered in Mekelle, Ethiopia. Our registered office address is Ethio Cycling Holidays PLC, P.O. Box 942, Comel Building, 2nd Floor, Godena Guna Avenue, 7000 Mekelle, Ethiopia.
The following terms and conditions which govern your contract with us are subject to and governed by Ethiopian laws and international travel norms. When booking with us, it is assumed that you have read these terms and conditions and that you are in agreement with them. In these booking conditions, “you” and “your” means all persons named on the booking including anyone who is subsequently added to your party. “We”, “us”, “our” refers to “Ethio Cycling Holidays”. References to “tour” and “arrangements” relate to the arrangements which we will put in place for you based on our contract. They do not include any bookings you yourself make for your tour.
1. Your contract
When you book with us, we assume that you have the authority to accept on behalf of your party the terms of these booking conditions. Subject to the availability of your preferred arrangements, we will confirm your tour by sending written confirmation of the booking to you or the party leader together with an invoice. Your contract comes into being at the time of issuing this confirmation invoice.
Flights are not normally included in our quoted tour prices. Upon request we can make flight bookings for you. In this situation you are required to make full payment for the flights before we confirm flights for you. It is also your responsibility to ensure that you are on time for your flight departure to travel to Ethiopia. You must check your tickets carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched – we will contact you as soon as possible if this occurs.
3. Transport timings and delay
All timings we provide both for air and road travel to and in Ethiopia may be subject to change, sometimes at very short notice. It is your responsibility to check all relevant travel information as soon as you receive it. You must ensure that you are in the right place at the right time for all ground arrangements we have arranged for you. We cannot accept any liability if you are not in the right place at the right time for all ground arrangements we have arranged for you. Please note that we are not in a position to offer you any help at your outward or homeward point of departure with any delay in your international flight.
4. Payment for your tour
To confirm your tour with us, a 30% deposit of the full tour cost must be paid at the time of booking. The balance of the tour cost must be received by us not less than ten weeks prior to the start of your tour. If you confirm your tour within ten weeks of the start of your tour, you must pay the full cost of your tour at the time of confirming your booking.
5. Passports, visas and health requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the Ethiopian Embassy or Consulate in your own country. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
The cost of travel insurance is not included in your tour price. We strongly advise you to take out adequate travel insurance for your tour and that your insurance cover is appropriate for your particular needs. Your travel insurance should cover death, personal injury, medical expenses, rescue and repatriation including the flying doctor service in the event of death or needing medical treatment, cancellation or curtailment of the tour. It should also include adequate cover for loss or damage to personal belongings (including valuable items such as photographic equipment). You are advised to carry a copy of your insurance policy with you while on your tour.
7. Medical conditions and disabilities
If you or any member of your party has any medical condition or disability which may affect your tour or any special requirements as a result of any medical condition or disability, it is your responsibility to inform us of this before you confirm your booking. You must also advise us if you develop any medical conditions or disability which may affect your tour after your booking has been confirmed. We reserve the right to decline your reservation if we feel unable to accommodate these particular needs or if full details of these conditions are withheld at the time of booking.
8. Cancellation and changes
If you cancel your tour
If you or any member of your party has to cancel once the tour has been confirmed, you must advise us immediately in writing. The following cancellation charges relating to the period before the start of your tour within which written notification of cancellation is received will then apply:
- more than ten weeks: 30%
- 6 weeks to 10 weeks: 50%
- 0 – 6 weeks and after the trip has started: 100%
It might be possible for you to reclaim some of these cancellation charges through your insurance policy, but it is your sole responsibility to pursue this with your insurance company Please also note that cancellation by one or more members of your party may result in the recalculation of the tour cost for remaining party members.
If we cancel your tour
In exceptional circumstances we reserve the right to cancel confirmed bookings. When this occurs, we will offer you the choice of postponing the dates for your tour or a full refund of all monies you have paid to us. We will not be liable to pay compensation, nor will we have liability beyond what is offered above. Please note that this clause does not apply if we have to cancel your tour as a result of your failure to comply with any requirement of these booking conditions, such as paying on time, or as a result of “force majeure” (see Clause 9 below).
9. Force majeure
“Force majeure” means any event which we or the service provider in question could not reasonably foresee or avoid. These may include actual or threatened war, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside our control Where we are unable to fulfil our obligations to you as a result of “force majeure” we regret that we cannot accept liability for or pay any compensation.
10. Our liability to you
Subject to these booking conditions, we will accept responsibility if your tour arrangements are not provided as agreed in our confirmation invoice. However, we can only take responsibility for the service provided by our agents and suppliers in connection with your tour contract. We cannot accept responsibility for any services which do not form part of our contract. We will also not be responsible for any injury, illness, loss, damage or death which have been caused by members of your tour party or by third parties not connected with the provision of your tour or by “force majeure” as defined above in Clause 9.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us including our own and the other party’s full legal costs as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
12. Conditions of suppliers
Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you.
For any excursion or other tour that you may choose to book independently of what has been agreed in your contract, your contract will be with the operator of this excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
14. Safety and safety standards
The safety and security of our clients is of paramount importance. The destinations of our itineraries have all been chosen with this mind. We constantly track all security issues in the places where you will be travelling with us. We also pay close attention to safety issues on the road during cycling and non-cycling parts of your tour. As a general rule, the standards and requirements of safety in Ethiopia are not the same as those accepted in more developed countries. In connection with this, it should be noted that the services of your tour in Ethiopia will be provided within the framework of the standards and requirements currently prevalent in Ethiopia. Although every possible care is taken to safeguard you and your property, we accept no liability for loss or damage to any of your personal effects.
15. Group bookings
When making a group booking, the group leader is responsible for organising all the travellers in the group and for confirming all the travellers’ details. The group leader is responsible for the booking and accepts the booking conditions on behalf of all the other travellers. The group leader must also pass on all information issued by us to the rest of the group. It is also the responsibility of the group leader to ensure all group members are adequately insured.